Privacy Policy

1. Introduction

Welcome to KevCraft.io ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered business solutions, including web development, AI automation, voice agents, chat bots, customer service solutions, and SEO & AI marketing services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Contact us via email (schmitz86@gmail.com) or WhatsApp (+49 170 206 1090)
• Request our services or consultations
• Engage with our AI-powered solutions
• Subscribe to our services or newsletters

2.2 Technical Information

We automatically collect certain technical information, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and analytics
• Performance metrics for our AI systems

2.3 AI Service Data

When you use our AI-powered services, we may collect:

• Voice data for AI voice agent training and optimization
• Chat conversations for chatbot improvement
• Website interaction data for SEO and AI marketing optimization
• Automation workflow data for process optimization

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI-powered business solutions
• Communication: To respond to your inquiries and provide customer support
• AI Training: To train and improve our AI models and algorithms
• Customization: To personalize your experience with our services
• Analytics: To analyze website performance and user behavior
• Legal Compliance: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our business (e.g., hosting providers, analytics tools)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5. AI and Machine Learning

Our AI-powered services may process your data to:

• Train and improve our AI models for better service delivery
• Optimize voice recognition and natural language processing
• Enhance chatbot responses and customer service automation
• Improve SEO and AI marketing strategies

We implement appropriate safeguards to ensure AI processing respects your privacy and complies with applicable data protection laws.

6. Payment Processing

We use secure third-party payment processors (Stripe and PayPal) to handle transactions. We do not store your payment card information on our servers. Payment data is processed according to the privacy policies of these payment providers.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure development practices for our AI systems

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. AI training data may be retained longer to maintain model performance and accuracy.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at schmitz86@gmail.com.

10. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will delete it promptly.

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Germany. Any disputes related to this policy will be subject to the jurisdiction of German courts.